Danique Jewelry Repair & Professional Jewelry Cleaning | Mail-In Jewelry Restoration
Give your favorite Danique Jewelry piece a little extra care with our professional jewelry repair and cleaning service. Whether your chain has broken, a clasp needs replacing, a stone has come loose, or your jewelry needs a thorough cleaning and polishing, our studio will carefully inspect and restore your piece whenever possible.
This service is available exclusively for jewelry originally purchased from Danique Jewelry. We cannot repair, clean, resize, plate, or alter jewelry made by another company.
Available Services
Depending on the design and condition of your jewelry, services may include:
✦ Broken chain or connector repair
✦ Clasp or jump-ring replacement
✦ Loose or missing stone repair
✦ Reattaching pendants, charms, or components
✦ Sterling silver cleaning and tarnish removal
✦ Polishing and general jewelry refreshing
✦ Replating eligible Danique Jewelry pieces
✦ Other minor repairs approved by our studio
Please select the appropriate repair or cleaning option from the menu. For repairs not listed, contact us before purchasing so we can confirm that the work is possible.
How to Send Your Jewelry
- Purchase the appropriate cleaning or repair service.
- Add a quantity of two of our Shipping Label option to your order. One label covers shipping your jewelry to our studio, and the second covers shipment back to you after the service is completed.
- Once your purchase has been made, we will email you a prepaid shipping label and packing instructions.
- Package your jewelry securely and include a note with:
- Your full name
- Order number
- Return address
- A brief description of the requested repair or cleaning
- Attach the prepaid label and drop the package off with the carrier shown on the label.
Inspection and Approval
All jewelry will be inspected after it arrives at our studio. If the piece requires additional work or replacement components beyond the service purchased, we will contact you before completing the repair.
Some damage may not be repairable due to the jewelry’s condition, missing components, discontinued materials, or the nature of the original design. We will never complete additional paid work without your approval.
Important Information
✦ Danique Jewelry items only
✦ Two shipping labels must be purchased
✦ Do not mail jewelry before receiving our prepaid label and instructions
✦ Please do not send gift boxes, pouches, or other packaging unless requested
✦ Cleaning and polishing cannot remove deep scratches, dents, or permanent surface damage
✦ Repaired and cleaned jewelry will be securely packaged and returned to the address provided with your order
Return Address
Please use only the prepaid label provided after checkout. Our studio address is:
Danique Jewelry
600 Pleasant St, Suite 2
Watertown, MA 02472
With our 1-day production time and expedited shipping options, your order will arrive right on time.
🇺🇸 Domestic U.S. Shipping
All orders ship via USPS, with multiple delivery speeds:
- First Class Mail — 3–7 business days
- Priority Mail — 2–3 business days, insured
- Express Mail — 1–2 business days, insured
✨ Orders over $100 automatically include insurance when shipped via First Class.
📬 Signature confirmation available upon request.
🌍 International Shipping
We offer upgraded options to ensure reliable delivery for every gifting moment:
- USPS First Class International — 10–25 business days, no tracking
- DHL Express International — 1–3 business days (recommended)
💡 Danique Jewelry is not responsible for customs or import fees.
📦 Shipping Confirmation & Tracking
Once your shipping label is created, you’ll receive an email with your tracking number.
🔄 Please allow 24 hours for tracking updates to appear.
🚚 Lost, Delayed, or Returned Packages
- Danique Jewelry is not responsible for lost or damaged packages.
- For insured shipments, we will file a claim for a replacement or refund based on USPS’s decision.
- If tracking shows “delivered” but you didn’t receive it, contact us immediately — we’ll provide a discount code to repurchase.
- Packages returned due to incorrect addresses or buyer errors require additional shipping fees.
💛 Returns & Order Support
Because each piece is custom made and personalized, these items are non-returnable.
But if something isn’t right, we’re here to help. Reach out to us:
Or Call 617-393-1816
We’ll do our very best to assist you. 💛
Handmade to Order
Crafted in 1–3 business days
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Shop With Confidence
If there is any issue with your order, we will make it right
Questions?
Call Us 617-393-1816
Email Us info@daniquejewelry.com