To request a return, repair, exchange, rework, or cancellation review, please contact us with:

• Your order number
• Name on the order
• A clear description of the issue
• Photos, if applicable

Email us at info@daniquejewelry.com .

You may also submit a return or cancellation request through your customer account by signing in at account.daniquejewelry.com using the email address used for your order.

Please note: submitting a request does not mean the return, cancellation, repair, exchange, or rework is automatically approved. Each request is reviewed according to this policy.

Engraved and personalized products are custom-made specifically for your order and are generally not eligible for standard returns, cancellations, or full refunds once production has started, unless the item arrives damaged, defective, or was made incorrectly by Danique Jewelry.

This includes, but is not limited to:

• Name or initial jewelry
• Date or message engraving
• Handwriting engraving
• Fingerprint, paw print, nose print, footprint, or photo engraving
• Custom text, symbols, coordinates, or personalized details
• Engraving on the front, back, inside, outside, charm, tag, disc, or another customizable area

Customer Input Errors

Customers are responsible for reviewing all personalization details before placing the order, including spelling, names, initials, dates, birthstones, engraving details, metal choice, sizes, chain length, font choice, engraving placement, and shipping address.

If incorrect information is entered by the customer, the item is not eligible for a free replacement or full refund.

We understand mistakes happen. In these cases, we may offer:

• A 20% discount toward purchasing the same item with corrected personalization, or
• A 20% discount toward a different replacement piece.

Approved Return Exceptions

Because personalized items generally cannot be resold or reused, returns are normally not accepted.

If Danique Jewelry makes an exception and approves the return of an engraved or personalized item, the return is eligible for a 75% refund of the item price only. The remaining 25% is retained as a restocking, labor, and material recovery fee.

Original shipping, upgraded shipping, rush fees, gift wrapping, custom design fees, rework fees, and other service fees are non-refundable except where applicable law requires otherwise.

Incorrect Engraving or Production Error

If we made an error and the engraving or personalization does not match the details provided with the order, we will correct the covered issue at no cost.

Depending on the situation, we may provide:

• A free repair
• A free replacement
• A corrected engraved component
• Another appropriate solution determined by our team

Photos may be required before a replacement, repair, or corrected component is approved.

Broken, Damaged, or Defective Items

If an item arrives damaged, defective, or was made incorrectly by Danique Jewelry, please contact us promptly. We will review the issue and provide an appropriate remedy at no cost when covered under this policy or required by applicable law.

We may require photographs, order details, or return of the original item before the repair or replacement is processed.

Jewelry Assembly Products

Some products are not engraved but are still made to order through jewelry assembly. This may include pieces assembled with selected stones, chains, charms, birthstones, connectors, rings, bracelets, or other components.

Jewelry assembly products may be eligible for return, subject to approval, if:

• The return is requested within the eligible return window
• The item is unworn and in original condition
• The item is returned with all original components
• The return is approved before it is shipped back

Approved returns for jewelry assembly items are subject to a 25% restocking fee. The refund is issued for 75% of the item price only.

Eligible Non-Personalized Items

Eligible non-personalized items may be returned within 30 days of delivery, when approved by Danique Jewelry.

Items must be:

• Unused
• Unworn
• In original condition
• In original packaging
• Returned with all original components

Where eligible, exchanges or store credit may be considered within 60 days.

Because many Danique items are handmade, personalized, engraved, custom-made, or made to order, production may begin quickly after an order is placed.

Cancellation requests can only be approved if production has not yet started.

Once production has started on a personalized, engraved, custom-made, or made-to-order item, the order cannot normally be canceled unless required by applicable law or unless Danique Jewelry approves another resolution.

If you like your piece but would prefer changes to the design, stone spacing, charm placement, length, or assembly style, we may be able to rework the item for a fee.

Rework fees vary depending on the work required and may include:

• Labor
• Replacement components
• Additional materials
• Return shipping
• Reassembly time

Design reworks must be approved before the item is returned to us.

Danique Jewelry offers a 60-day limited warranty for covered repairs and production issues.

Covered issues may include:

• Broken chain or bracelet
• Loose jump ring or connector
• Assembly failure
• Incorrect engraving caused by our production error
• Damage occurring during shipping
• Defective components

When a warranty claim is approved, we may provide:

• A free repair
• A replacement component
• A full replacement
• A prepaid return shipping label when applicable

What the Limited Warranty Does Not Cover

• Normal wear and tear
• Tarnishing or natural metal oxidation
• Damage caused by misuse, pulling, bending, dropping, water, chemicals, lotions, perfumes, or improper storage
• Lost items
• Customer input errors
• Customer-selected sizing, chain length, font, stone, or design preferences
• Changes of mind
• Items altered, repaired, or modified by another jeweler or third party

This limited warranty does not limit any rights or remedies you may have under applicable consumer-protection law.

Refund Terms

Refunds are issued only after the returned item has been received and inspected.

Unless required otherwise by applicable law, refunds are based on the eligible item price and do not include:

• Original shipping
• Upgraded shipping
• Rush production fees
• Gift wrapping
• Custom design fees
• Rework fees
• Other service fees

If an item is returned damaged, worn, missing parts, altered, or not in its original condition, the refund amount may be reduced or denied where permitted by law.

Return Shipping

All returns must be approved by Danique Jewelry before they are mailed back.

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, was made incorrectly by Danique Jewelry, or applicable law requires otherwise.

For items over $75, we recommend using a tracked or insured shipping method.

Unauthorized returns may not be accepted and may be returned to the customer at the customer’s expense.

• If an order was marked as a gift and shipped directly to the recipient, an approved refund may be issued as store credit by email.
• If the order was not marked as a gift, the refund is issued to the original purchaser or original payment method as applicable.

Customers in the EU/EEA may submit a cancellation or withdrawal request as required by applicable law.

Personalized, engraved, custom-made, and made-to-order products created to the customer’s specifications may be excluded from standard withdrawal rights where permitted by applicable law.

Where an eligible statutory withdrawal right applies, refunds and delivery-cost treatment will be handled as required by applicable law.

We care deeply about our customers and want every Danique piece to be meaningful, beautiful, and wearable.

While custom, personalized, handmade, and made-to-order items have special return limitations, we will always do our best to offer a fair solution when something goes wrong.

If you have any questions, please contact us at info@daniquejewelry.com .