YOU Are Our #1 Priority
Customer satisfaction is very important for us.
If any item arrived damaged or a mistake is made on our part (although rare, we are human!), please contact us within 14 days of delivery so we can resolve this issue as quickly as possible.
Please read below for normal return & exchange policy information:
Q: How long do I have to Return or Exchange an item?
A: If you are unsatisfied with your Danique Jewelry purchase, you may return any unworn and undamaged jewelry to our shop within 30 days of purchase for a refund or exchange. Shipping fees are not refundable. Please note that there is a 25% restocking fee applied to all birthstone jewelry (fee is waived if exchanging the item for another). Engraved and Personalized items are NOT eligible for returns or exchanges and are considered final sale items. Q: Where can I mail my jewelry to?
A: The customer is responsible for all shipping charges back to our shop. We cannot be held responsible for lost packages so we highly recommend insured or priority mail. Please carefully pack and ship the item in the original "Danique Jewelry" jewelry box to:
600 Pleasant St 2nd Floor
Watertown, MA 02472
We recommend to mail in a well padded bubble mailer or small cardboard box.
Q: Are there any items that cannot be returned?
A: All custom engraved and personalized items (bar and disk necklaces or bracelets, keychains, rings, tie bars, money clips, bezel-set pendants and rings, etc) are non-refundable and ineligible for returns or exchanges. Our team of engravers are highly experienced and do their best to make each piece as beautiful as possible. If for some reason you are unsatisfied otherwise, please contact us
to determine if this item can be returned outside of normal protocol.
Large bridal and party orders and sale items cannot be returned. Q: Do I have to pay shipping for my return?
A: Yes, the customer is responsible for all shipping charges back to our shop. We cannot be held responsible for any lost packages and therefore suggest to ship with insured or priority mail. We find that USPS is a very reliable shipping service. Q: What is the exchange value of my order?
A: All birthstone orders have an exchange value of the purchase amount noted on the receipt. This includes any discounts or sales applied at the time of purchase. The shipping cost is NOT included in the exchange value. Custom engraved metal items are NOT eligible for a return or exchange. Q: Do you have a shop or jewelry warranty?
A: Yes, orders less than 60 days old are under shop warranty and may be repaired or replaced at no cost to the customer. Items that need repairs after
60 days are subject to a minimum fee of $10, not including shipping both ways. Please do not send anything back without notifying us
first to discuss repair and cost options. Q: We plan on having more children in the future. Can I return this necklace or bracelet be added onto later?
A: Yes, our jewelry can grow with your family! In most cases, we do ask that the original jewelry item be returned to our shop. This allows us to best select any new birthstones or charms to match the original design. Please follow the instructions here
on how to return and purchase the new additions online.
Please contact us if you have any questions.