Frequently Asked Questions
FAQ
Most Asked Questions
Start with the topics our customers ask about most often.
Orders & Gifts
Last-minute gifts, gift messages, wrapping, order changes, and help with an existing Danique order.
I need a last-minute gift. Can you make it quickly?
Yes. We pay close attention to quality and detail, but personalized jewelry does not have to take a long time to make.
Our Standard Production — 1–3 business days applies to most personalized orders. If you need your order sooner, choose Accelerated Production — 1 business day when that option is available.
Production and shipping are separate, so for a last-minute gift you may also want to choose an expedited shipping method.
If you need the order by a specific date and are unsure which options to choose, contact us before ordering.
Can I include a gift message?
Yes. You can include a personal gift message with your order. Add your message during ordering.
If you have already placed your order, contact us as soon as possible and include your order number.
Does my jewelry arrive gift-ready?
Yes. Danique jewelry is packaged in our branded presentation packaging and is ready for gifting.
Do you offer gift wrapping?
Gift-wrapping options are available for many orders. Choose gift wrapping when that option is shown during ordering.
I just placed my order and need to change something. What should I do?
Contact us as soon as possible with your order number and the change you need.
Personalized orders can enter production quickly, so changes cannot always be made after production has started.
Planning for a specific date? Read our Production & Shipping Guide →
Personalization & Engraving
Names, dates, handwriting, fingerprints, photographs, pet prints and other details that make your piece personal.
What can you engrave?
Depending on the design, Danique pieces can be personalized with names, initials, dates, coordinates, short messages, handwriting, signatures, fingerprints, footprints, paw prints, pet nose prints, photographs, birthstones and other meaningful details.
Available options vary by product, so please check the personalization choices on the individual product page.
Is my photo, handwriting, fingerprint or pet-print image good enough?
The best image is the clearest original you have. Whenever possible, use a sharp, well-lit photo with the important detail fully visible.
Avoid heavily blurred images or photographs where important detail is hidden by glare or shadow.
If you are unsure, send the image to us before ordering and tell us which piece you are considering.
Can you use actual handwriting or a signature?
Yes, on designs that offer actual-handwriting engraving. The handwriting may come from a note, card, letter, recipe, signature or another meaningful original.
Can you engrave an actual fingerprint?
Yes. Select Danique designs can be personalized using an actual fingerprint image.
Can you make jewelry from my pet's paw print or nose print?
Yes. We offer select pieces created from real paw-print, nose-print and pet photograph images.
Sizing & Fit
Help choosing ring, bracelet, anklet and necklace sizes before we make your personalized piece.
How do I choose the right ring size?
For the best result, use a ring that already fits the intended finger or have the finger professionally sized.
Ring fit can vary depending on band width and design, so check the sizing information on the individual product page.
How do I choose a bracelet or anklet length?
Measure around the wrist or ankle where the piece will be worn using a soft measuring tape, then compare the measurement with the available options on the product page.
Which necklace length should I choose?
Necklace length depends on neck size, neckline and where you want the pendant to sit.
Available chain lengths are shown on each necklace page. If you are unsure, contact us with the product link and we can help.
Growing Family & Additions
Many Danique family pieces can change with you as children, grandchildren or other meaningful additions become part of your story.
Can my jewelry grow with my family?
Yes. Many of our family designs allow additional birthstones, names, initials or charms to be added later.
Compatibility depends on the original design, so contact us if you are unsure about your specific Danique piece.
Can I order an additional birthstone or charm later?
Yes, for many compatible designs. Additional birthstones, initial charms, name charms and other additions are available for select Danique pieces.
Do I need to send my original jewelry back?
It depends on the piece and the type of addition. Some charms can be added by the customer, while other updates are best completed in our studio.
Please contact us before mailing jewelry back so we can confirm the correct procedure.
Need to add a stone, charm, name or other family detail? Read our Growing Family & Additions Guide →
Production & Shipping
What happens between placing your personalized order and receiving it.
How long does it take to make my order?
Most personalized orders use Standard Production — 1–3 business days.
When available, Accelerated Production — 1 business day can be selected for time-sensitive orders.
Is production time the same as shipping time?
No. Production time is the time required to make and personalize the order. Shipping begins after the completed order leaves our studio.
Will I receive tracking?
When tracking is available for the selected shipping method, tracking information is sent after the shipping label is created.
For production timing, shipping options and tracking details, read our complete Production & Shipping Guide →
Jewelry Materials & Care
Understanding the materials in your piece and caring for them properly will help your jewelry stay beautiful longer.
What metals and materials do you use?
Materials vary by design and can include sterling silver, gold-filled and rose-gold-filled components, gold or rose gold vermeil, stainless steel and a variety of gemstones.
Check each product page for the exact materials used in that particular piece.
Can sterling silver tarnish?
Yes. Tarnishing is a natural reaction that can occur with sterling silver over time.
Gentle cleaning and dry storage help keep sterling silver looking its best.
Can I shower or swim in my jewelry?
We recommend removing jewelry before showering, swimming, exercising, or using pools and hot tubs.
Water, chlorine, salt, lotions, perfume and household chemicals may affect metal finishes and gemstones.
How should I clean and store my jewelry?
Wipe jewelry gently with a soft dry cloth after wearing it and store pieces separately in a dry location.
Avoid abrasive cleaners and harsh chemicals, especially on plated, vermeil, engraved or delicate gemstone pieces.
For care instructions by metal and material, read our complete Jewelry Care Guide →
Returns, Repairs & Existing Jewelry
Need help with an order or a Danique piece you already own? Contact us before sending anything to our studio.
Can personalized jewelry be returned or exchanged?
Personalized and custom pieces are created specifically for your order and generally are not eligible for a regular return or exchange once production has begun.
If there is a problem with your order or we made an error, please contact us so we can help.
Can you repair or adjust my Danique jewelry?
In many cases, yes. Available repair or adjustment options depend on the design, material, condition of the jewelry and the work required.
Please send us your order information and photographs before mailing the piece.
Can you add personalization to an older Danique piece?
Sometimes. It depends on the original design and available engraving or personalization space.
Contact us with a photograph of your piece and tell us what you would like to add.
For return eligibility, exchanges, repairs and warranty details, read our complete Returns & Exchanges Guide →
Still Need Help?
Every personalized order is a little different. If you are unsure about sizing, personalization, an image, an addition, or a time-sensitive gift, our Danique Jewelry team will be happy to help.