RETURN POLICY

We want you to love your order. If something arrives damaged, defective, or was made incorrectly by Danique Jewelry, please contact us right away and we will make it right.

Returns & Exchanges

Eligible non-personalized items may be returned within 30 days of purchase.

Personalized, engraved, custom-made, and made-to-order items are created specifically for each customer and are not eligible for standard returns or cancellations once production has started, unless the item arrives damaged, defective, or was made incorrectly by Danique Jewelry.

Customers are responsible for reviewing all personalization details before placing the order, including spelling, names, initials, dates, birthstone selections, engraving details, metal choice, size, chain length, and any other custom options.

To request a return or cancellation review, please email info@daniquejewelry.com with your order number, or submit a request through your customer account. Submitting a request does not mean the return or cancellation is automatically approved. Each request is reviewed according to our policy.

Refunds

• Personalized jewelry: not eligible for standard returns unless damaged, defective, or made incorrectly by Danique Jewelry. In rare approved cases, we may offer a return with a 25% restocking fee.
• Non-personalized items: refundable for the item price only, if unused, in original condition, and in original packaging.
• Shipping fees, upgraded shipping, rush fees, gift wrap, and service fees are non-refundable.

Once your approved return is received, we will email you to confirm delivery. Refunds are processed within 2–5 business days to the original payment method.

Cancellations

Because many of our items are handmade and personalized, production may begin quickly after the order is placed. Cancellation requests can only be approved if production has not yet started. Once production has started on a personalized, engraved, custom-made, or made-to-order item, the order cannot be canceled unless required by applicable law or unless the item is damaged, defective, or made incorrectly by Danique Jewelry.

EU/EEA Customers

Customers in the EU/EEA may submit a cancellation or withdrawal request as required by applicable law. However, personalized, engraved, custom-made, and made-to-order products created to the customer’s specifications may be excluded from standard withdrawal rights once production has started, unless the item is damaged, defective, or made incorrectly by Danique Jewelry.

Gifts

• If the order was marked as a gift and shipped directly to you, an approved refund may be issued as store credit by email.
• If it was not marked as a gift, the refund goes to the original purchaser.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at info@daniquejewelry.com with your order number and photos of the issue. We will repair or replace the item at no cost when the issue was caused by damage, defect, or Danique Jewelry error.

Return Shipping

Send approved returns to:

Danique Jewelry
Attn: Returns
600 Pleasant Street, 2nd Floor
Watertown, MA 02472
USA

• Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or was made incorrectly by Danique Jewelry.
• Shipping fees are non-refundable.
• For items over $75, we recommend using tracking or shipping insurance.

To submit a return or cancellation request through your customer account, sign in at https://account.daniquejewelry.com using the email address used for your order. You may also contact us directly at info@daniquejewelry.com.